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2021-2022·Completed

Administrative Modernisation - Nisa and Monforte

Modernisation Consultant & Project Manager | SmartVision

I supported the administrative modernisation of the municipalities of Nisa and Monforte: internal reorganisation, process digitisation and faster citizen service.

Overview

I led an administrative modernisation programme in Nisa and Monforte, centred on process digitisation, workflow automation and better citizen service. The municipalities ended up with less bureaucracy and faster response capacity.

Challenge

Replace fragmented, manual processes with integrated digital management and get local teams to genuinely adopt it, with limited resources and no room to stop services.

Solution

  • Complete mapping of administrative processes, identifying redundancies and automation opportunities.
  • Implementation of integrated management software to unify data and workflows.
  • Digitisation of physical archives with indexing and quick search.
  • Hands-on team training with on-site and remote support, ensuring a smooth transition and sustainable adoption.

Results

  • 60% reduction in the average execution time of administrative processes.
  • Significant improvement in citizen service quality, with faster and more effective responses.
  • Reduced operational costs through the elimination of redundancies and optimisation of resources.
  • Increased internal team satisfaction thanks to more intuitive and efficient tools.

Technologies and Methods

Municipal ERPDocument ManagementDigitisation and IndexingChange ManagementUser Training

Detailed Implementation

01

Process Survey

Interviews, workshops and document analysis to map workflows and identify improvements.

02

Software Setup

Configuration and customisation of municipal ERP for integrated management.

03

Digitisation

Conversion of physical archives to digital format with security and indexing criteria.

04

Training and Support

Ongoing training and post-implementation support.

Impact Quantified

2

Municipalities modernised with integrated management

60%

Reduction in process execution time

25%

Reduction in annual operating costs

Lessons Learned

  • Active involvement of local teams from the outset is crucial for success.
  • Hands-on training tailored to real contexts ensures higher adoption rates.
  • Post-implementation monitoring allows continuous adjustment and optimisation.
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