Company Online 2.0
Project Manager | Wrightia
End-to-end management of the project that designed and launched the new fully digital company incorporation platform. Coordinated a multidisciplinary team of 36 members, ensuring Company Online 2.0 was delivered.
Overview
Company Online 2.0 is an innovative platform that replaced the original 2006 version, allowing full online incorporation of companies in just minutes. Funded by the PRR and led by the Commercial Registry Institute, the project aimed to make Portugal one of the fastest countries to start a business by eliminating bureaucracy and in-person visits while seamlessly integrating multiple public services.
Challenge
Modernise, in under two years, the entire company incorporation process—operational since 2006—by creating a modern, secure and fully digital platform. Ensure integration with multiple public bodies, eliminate in-person visits and deliver an intuitive, fast and reliable user experience, all without disrupting the existing service.
Solution
Structured and executed a user-centred development plan, applying agile methodologies to accelerate delivery.
– Integrated high-security authentication and digital signature.
– Generated documents based on provided information to reduce steps and simplify the company creation process.
– Integrated with entities such as the Tax Authority, Social Security and payment systems.
– Closely managed internal teams and suppliers to ensure technical, legal and operational alignment.
Results
- Company incorporation request in 10 minutes.
- 6+ government integrations with critical entities such as the Tax Authority, Social Security, RCBE, Autenticacao.gov and payment systems.
- Significant increase in the percentage of company incorporations completed online by non-professional users.
- Reduced context costs for users.
Technologies and Methods
Detailed Implementation
Analysis and Planning
Process mapping, gathering functional requirements, workshops with stakeholders and design of the ideal company incorporation flow.
Platform Development
Modular construction with authentication, digital signature, payments and integration with public entities.
Integration and Testing
Secure connections to external systems, unit, integration and pilot testing with users.
Launch and Evolution
Go-live in 2023 with continuous feedback gathering and addition of new features.
Impact Quantified
10 min
Company incorporation request
6+
Government integrations
50%
Increase in the number of company incorporations by non-professional users on the online channel
Lessons Learned
- User-centred design is decisive for adoption in digital public services.
- Interoperability between organisations reduces bureaucracy and increases efficiency.
- Agile methodologies and multidisciplinary teams accelerate delivery and improve quality.
- Modernising legacy systems requires balancing technological innovation with legislative review.
News
Governo lança a plataforma Empresa Online 2.0 e reduz a burocracia na criação de empresas
Artigo relata que a Empresa Online 2.0, lançada pelo governo português, simplifica o processo de criação de empresas e permite que cidadãos portugueses e estrangeiros abram um negócio em poucos minutos, com redução da burocracia. A versão 2.0 traz novas funcionalidades, incluindo a possibilidade de constituir diferentes tipos de sociedades, e está disponível em português e inglês.